Last updated: 24 April 2026

We understand that sometimes you need to change appointments. This Cancellation Policy explains the notice we require and when charges may apply.

Notice Period

We ask for a minimum of 24 hours' notice to cancel or reschedule an appointment.

Late Cancellations

Cancellations made with less than 24 hours' notice may result in the full session fee being charged.

How to Cancel

To cancel or reschedule an appointment, please contact us as soon as possible by:

• Phone: 020 3834 8471
• Email: [email protected]

Exceptional Circumstances

We recognise that exceptional circumstances can occur. Where appropriate, we may use discretion in applying cancellation charges.