Compliments & Complaints

Company information

• Company name: JLinks Physiotherapy Limited (Company Number: 11843830) trading as Home Links Physiotherapy
• Registered office: 2nd Floor (Right) Downe House, 303 High Street, Orpington, Kent, England, BR6 0NN
• Registered in: England and Wales

Last updated: 11 June 2026

Compliments

We love to hear when we've provided excellent service. If you'd like to share positive feedback about your experience with Home Links Physiotherapy, please email us at: [email protected]

Your compliments help us recognise our team's hard work and continue to improve our services.

Complaints

We are committed to providing high-quality physiotherapy services. If you have any concerns about our services, please email us at: [email protected]

Our process

• We will acknowledge your complaint within 2 working days
• We will investigate your concerns thoroughly
• We will take appropriate action to resolve the issue
• We will respond with our findings and any actions taken

Information to include

Please provide:

• Your name and contact details
• Details of your concern
• Date when the issue occurred
• What outcome you would like

Data protection complaints

If you have a concern about how we have collected, used, stored or shared your personal data, you can raise a data protection complaint with us directly. Please email us at: [email protected]

We will acknowledge your complaint within 30 days of receipt. We will investigate your concern and provide a written response as soon as reasonably practicable and in any event within one calendar month. Where a complaint is complex, we may extend this by a further two months and will let you know before the initial period expires.

If you remain dissatisfied with our response, you have the right to escalate your complaint to the Information Commissioner's Office (ICO) at any time — see below.

External escalation

If your complaint cannot be resolved, you may contact the relevant external body depending on the nature of your concern:

• Health and Care Professions Council (HCPC) — for complaints about the professional conduct or fitness to practise of a registered physiotherapist: hcpc-uk.org
• Chartered Society of Physiotherapy (CSP) — for complaints about the conduct of a CSP member: csp.org.uk
• Information Commissioner's Office (ICO) — for complaints about how your personal data has been handled: ico.org.uk or 0303 123 1113