Compliments & Complaints

Company information

• Company name: JLinks Physiotherapy Limited (Company Number: 11843830) trading as Home Links Physiotherapy
• Registered office: 2nd Floor (Right) Downe House, 303 High Street, Orpington, Kent, England, BR6 0NN
• Registered in: England and Wales

Last updated: 6 January 2026

Compliments

We love to hear when we've provided excellent service. If you'd like to share positive feedback about your experience with Home Links Physiotherapy, please email us at: [email protected]

Your compliments help us recognise our team's hard work and continue to improve our services.

Complaints

We are committed to providing high-quality physiotherapy services. If you have any concerns about our services, please email us at: [email protected]

Our process

• We will acknowledge your complaint within 2 working days
• We will investigate your concerns thoroughly
• We will take appropriate action to resolve the issue
• We will respond with our findings and any actions taken

Information to include

Please provide:

• Your name and contact details
• Details of your concern
• Date when the issue occurred
• What outcome you would like

External escalation

If your complaint cannot be resolved, you may contact:

• Health and Care Professions Council (HCPC)
• Chartered Society of Physiotherapy (CSP)